CHANGES EFFECTIVE MAY 1, 2012
Effective May 1, 2012, please go to https://sutter.patientcompass.com/hc/sp/sutter/guarantor to pay your patient hospital bills for services received at CPMC, Novato Community Hospital, Sutter Medical Center of Santa Rosa, or Sutter Lakeside Hospital.
You have reached Sutter West Bay Hospitals' online payment portal for SWBH-St. Luke's Healthcare Center (SLHCC) and CPMC Property Management.
Online credit card payments will be accepted for SWBH-St. Luke's Healthcare Center patient billing. CPMC property rental payments will be processed via ACH. When you are creating your account, please choose either Patient Billing-SLHCC or Property Management for tenant rent payment by utilizing the drop down menu.
Billing ID Inactivity-90 days
Please note, after 90 days of inactivity, your payment account(billing ID) will go dormant. In order to make a new payment, you will need to enter your payment information and create a new billing id. If you choose, you can use the original payment information. To avoid confusion, please delete your original payment account first.
While your billing id may have gone dormant due to inactivity, your customer login information remains active. You can still login to view your payment history.